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SaaS ready to launch and scale We help translate the SaaS model into documents, rules and decisions that organise sales, users, data, payments and support.

For companies that are launching a SaaS product, selling to their first customers, or looking to put foundations in order before a stronger push into B2B, B2C or a hybrid model.

Put your SaaS launch on a sound legal footing

The product is ready. The foundations often are not.

A SaaS may already be past MVP, have its first customers, or be preparing for launch. But if terms of use, payments, trials, data, support, SLA and vendor relationships are arranged ad hoc, chaos returns with the first demanding clients.

In SaaS, documents should not be an add-on after the product. Well-structured rules help you sell, onboard customers and scale the service without constantly patching the basics.

Natalia Lener-Bobek

Partner

CHALLENGES

the most common problems we solve

Where SaaS most often starts with “shortcuts”?

Documents fail to keep up with the product The product works differently from what the terms and conditions, privacy policy or working arrangements with customers describe.

Complete documentation

We adapt documentation to the real SaaS operating model.
Trial and demo have no clear rules It is unclear what the user may test, for how long, on what data, and when the paid service begins.

Clear rules

We set out rules for entry, testing, limits, conversion and trial termination.
Payments and subscriptions are described too generally Plan changes, renewals, arrears, cancellations and service termination have no clear logic.

Corporate governance

We organise the commercial model: plans, payments, changes, suspensions and exit from the service.
B2B and B2C mix in one model The company sells to different customer types, but documents and processes fail to distinguish relationships with a company, a user and a consumer.

A refined model

We adapt the rules to B2B, B2C or a hybrid model.
Clients ask about data and DPAs Sales gets questions about data processing, party roles, hosting, security and liability.

GDPR fully covered

We organise the privacy basics, DPA, roles, duties and client communication.
Support and SLA are promised commercially but not described Sales talks about support, availability or an enterprise plan, but operational rules are missing.

Contract system

We set out support, SLA, maintenance windows, communication and service levels.

OUR SOLUTION

SaaS legal framework that works in the product

We never start from a list of documents. We start from the model: who buys, who uses, how they pay, what data is processed and how the service is meant to grow.

Model

Scope:

  • product
  • users
  • customers
  • sales method
  • a map of legal and operational assumptions.

Documents

Scope:

  • terms and conditions,
  • terms of use,
  • privacy policy,
  • additional documents.
  • documentation tailored to SaaS

Sales

Scope:

  • B2B
  • B2C
  • hybrid model
  • enterprise plan
  • rules aligned with the customer type

Payments

Scope:

  • subscriptions
  • trial
  • demo
  • plan changes
  • fewer gaps in the commercial model

Data

Scope:

  • party roles
  • DPA
  • hosting
  • privacy duties
  • compliance basics for client conversations

Support

Scope:

  • support
  • SLA
  • availability
  • maintenance windows
  • consistency between sales and service delivery

Suppliers

Scope:

  • hosting
  • integrations
  • external tools
  • technology partners
  • fewer risks hidden in the product backend
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WHO THIS SERVICE IS FOR

this service is for you if

You are a SaaS founder, CEO or COO

and you want to start selling without patching terms, data, payments and support after every client conversation.

You are a Product Manager, Head of Product or Head of Operations

and you need to translate the product model, trials, plans, onboarding and support into rules ready to implement.

You are a Sales Lead, Legal Manager or the person responsible for B2B sales

and you want answers to client questions about DPAs, SLAs, security, party roles and terms of use.

WORK STAGES

From product to sales-ready rules.

Mapping

We learn about the product, customers, payments, data and support operations.

Framework

We establish the documents, assumptions and priorities for launch.

Materials

We prepare implementation documents, rules and checklists.

Launch

We discuss implementation and the next steps before scaling.

Do you like the way we work?

Get in touch

Contact us

Launching a SaaS? Put the foundations in place before they block sales.

This is not about a document pack “just in case”. It is about rules that help you sell, onboard customers, answer B2B questions and scale the product without chaos.

Tell us what stage the product is at: MVP, launch, first customers, B2B sales, enterprise plan or scaling. Indicate the sales model, paid plans, trial, demo, data, support, SLA and technology vendors.

Partner

Natalia Lener-Bobek

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