Situation
A technology company was completing work on a service based on the automated processing of customer data when, at the last moment, it realised that regulations no one had previously considered could hinder the launch.
Action
I examined the service's operating model step by step, identified areas requiring change and proposed solutions that reconcile legal requirements with the original product concept.
Outcome
The service launched as planned, and the client gained clarity on which elements could be developed freely and which required additional caution.